PRODUCT

 

How do I make sure I get the right fit?

 

Always refer to each product’s measurement requirements and measure your pooch to get the perfect fit.

 

Different brands are always using a variety of sizing charts that can make the whole process confusing, not to mention the things that you have to keep in mind - like your dog growing and changing their body language!

 

Please refer to our universal sizing chart for chest girth and back length before you purchase. 

 

 

Why should I choose Unicorn Petting Zone products?

 

Unicorn Petting Zone is the only place where you’ll find wholly adorable, unique, and exclusive doggy products that you and your pooch will fall in love with! Our loving, passionate team is working with the best equipment on the market, hand in hand with a company that’s a renown leader in the garment industry. 

 

We also donate a percentage of all purchases to animal rescue and socialization centers all around the world.

 

You can learn more about our values and why we do what we do on our About Us page.

 


 

PAYMENT

 

What payment methods do you accept online?

 

We accept Visa, MasterCard, American Express, Discover, and PayPal.

 

 

How do I use a discount/promo code?

 

To activate your code or voucher, please enter it before you checkout. Discount codes do not add up, and can only be used once unless stated otherwise. 

 

 


ORDERS & RETURNS

 

How do I make an order?

 

Simply add your desired items to your cart and click the “Proceed to Checkout” button in your cart! If you’re not logged in, you might be asked to do so.

 

 

What information do I need to provide?

 

Checkouts are quick, secure, and effortless. We’ll only need a shipping address and a payment method, and your order will be well on its way!

 

For more information about what information you share with us on our website, please take a look at our privacy statement.

 

 

Can I modify my order after I submit it?

 

Because we strive to process and ship orders as quickly as possible, you must immediately notify us if you wish to make any changes to your order. Please e-mail us at info@upzone.ca. Email title: order modification- order number: 

 

 

How can I track my order?

 

All of the necessary details, including your shipping confirmation, will be sent to you via e-mail. We’ll also send you e-mails to update you about your order’s progress. Of course, you can always give us a call, and we’ll be happy to provide the information you need!

 

 

How do I exchange or return my online purchase?

 

We are offering 14-day exchange or return policy.  Final sales no returns or refund.

Steps:

Please send an e-mail to info@upzone.ca with your order number and item description attached original packaged item. We’ll send you back your Return Merchant Authorization Number (RMA#). When it’s issued, you’re provided with an address to return the items. 

 

To be eligible for a full refund or exchange, you must return the product in its original selling condition – including tags and packaging, removing any pet hair. 

 

Be advised that all credits are issued upon returns examed and approved. The refund will be issued within 10 business days after item received. The buyer is responsible for all return/exchange shipping costs. Refunds do not include the initial shipping cost.  

 

 


 

SHIPPING

 

Where do you ship to?

 

We currently ship within Canada and the United States, with a few exclusions. We are unable to ship to the Canadian Territories, Alaska and Hawaii at this time. We do not ship to PO boxes or APO/FPO addresses at this time.

 

 

How much will it cost to ship my order? Can I pick up my orders instead paying shipping? 

Yes, you can pick up your orders at our quick-ship warehouse, which is in Markham area: 

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Please use code: PICKUP to waive the shipping fee,  orders must be picked up within 7 business days. 

 

Shipment prices may vary on location, product, and delivery time. You can see your shipping price beneath each product or in your cart before you checkout.

We work with Fedex, UPS, Canada Post, USPS etc, every order is trackable. We ship from Toronto, Canada. 

shipping upzone

 

 When will my order be processed and shipped?

 

We process all orders within 24 hours. You’ll receive an e-mail with your shipping confirmation and tracking information as soon as your order is processed. If you place an order on the weekend, it will be processed on Monday.

 

 

How can I speed up my delivery? Gift Wrap options?

We offer ways for you to expedite the shipping process , please send us email notification within 24 hrs, we can offer you expedite plans and fees. 

Yes, we offer gifts wrapping services. 

 

 


INQUIRIES

 

Where is your store located?

 

As of now, we have a quickship warehouse open to pubilc, which is in Markham area close to 407/Warden Ave, please check contact us!

Please stay tuned if we have new locations avaliable, make sure to follow us on our Facebook and Instagram.

 

 

How can I contact you?


We’d love to hear from you! Please feel free to reach out for any problems, comments, and suggestions.

 

For our full immediate attention, Please contact us via email at info@upzone.ca

Tel: 647-674-4818 (Monday to Friday 9:30-5:30)

 

Do you work with influencers? Do you work with social dog models?

 Yes, We love to work with influencers or any suitable dog models.  Please send your details to our sales@upzone.ca